ASW client charter Covid-19

ASW client charter (Covid-19)

Absolute Specialist Wellbeing (ASW)

Client Charter

Carer/key-worker Support (COVID-19)

Please read before proceeding with this service


This service:

  • is being offered by ASW to carers and key workers during the COVID-19 pandemic as a way of supporting the local community.
  • offers up to 3 online or telephone sessions of up to an hour with a qualified emotional wellbeing practitioner.
  • Is confidential (except when the practitioner is required by law to share information).
  • is funded by Kirklees Council and The National Lottery who want evidence that it is beneficial, so we will be asking you to give us some anonymous feedback.
  • is free to you, but you can make a contribution to us if you wish, this will help us reach more carers. DONATE

Focussed Mindfulness helps you to deal with your memories and thoughts so that you feel better. It can help with anger, grief, anxiety and depression, your mood, feeling of wellbeing and your relationship with others.

In the sessions you will learn some simple but powerful exercises that help you feel more positive and able to cope straight away and you will be able to use these after the sessions to support you whenever you need them.

Please understand this is not a crisis service. In the event of an emergency please contact your GP or go to your local A&E or call 111/999.

Please give 24 hours’ notice should you need to move or cancel your appointment.

If you require this information in a different format, please contact us and we will do all we can to help.

There is more information below and on our website,, or contact Clare on 07984115927.

The Service

This service is being offered by ASW to carers and key workers during the COVID-19 pandemic as a way of supporting the local community.

  • As the current guidelines are for social distancing, this service is available over the telephone and by video conference apps, such as Zoom, Skype, Facetime and WhatsApp.
  • Some clients find that 1 or 2 sessions are sufficient, but this may not be the case for all. We will normally limit each client to a maximum number of 3 sessions in order to ensure ASW can support as many people as possible, an option to continue can be discussed with your practitioner.
  • ASW’s objectives are to:
  • Support and work with you through these challenging times enabling you to foster a clearer, more balanced approach to yourself, work and relationships.
  • Hold an open, non-judgemental environment for you, guiding you with compassion, authenticity and professionalism.

Our client charter sets out our promise to our clients and defines how we will value and support you.  We want you to:

  • Know who we are
  • Know how we can help support your wellbeing
  • Feel confident in our ability to provide an excellent service to you.

For further details, please visit the ASW website

A copy of all ASW policies are available on request.

When accessing our services, you are entitled to receive:

Equal access

  • You have the right to be treated with consideration, dignity and respect
  • You will be treated fairly and will not be discriminated against
  • Your access to ASW services will never be affected or refused because of any unlawful discrimination.

Standards of care

  • All practitioners working with ASW have the appropriate skills and training to do their job
  • All practitioners have successfully completed Focussed Mindfulness and integrative coaching training and are committed to continuous professional development
  • Practitioners working with ASW are self employed/work as a limited company and holdDBS and ICO certification and adhere to ASW’s code of ethics and other policies which can be viewed on the website 
  • Your ASW Practitioner may need to refer you to a colleague with different skills/experience or an alternative service provider, if they are unable to give you the support required
  • ASW colleagues also have this right to be treated with consideration, dignity and respect by you.

Privacy and confidentiality

  • When using ASW services your privacy and personal information will be respected and confidential (A copy of ASW’s data privacy policy is available on our website)
  • Your personal information will not be shared unless ASW colleagues consider there is a risk of serious harm to yourself or others, in such scenarios ASW colleagues will refer the matter to the appropriate services
  • In the case of a disclosure concerning acts of terrorism, vulnerable adult or child protection issues or drug trafficking, confidentiality will be breached and such disclosures will be passed onto the relevant authority without delay. Due consideration should be exercised before disclosing anything of a previously unreported criminal nature, as ASW is obligated to contact relevant authorities
  • ASW practice safe record keeping. Due to the nature of ASW processes the information kept by practitioners will be minimal
  • You have the right to see your personal information held by ASW. You can request this verbally or in writing
  • ASW practitioners have regular sessions with a supervisor. In these, your case may be discussed but your name and other personal details will not be shared
  • ASW Practitioners may use a range of third party video apps when talking to clients remotely, if a client is comfortable to do so. In addition the Practitioner may suggest making use of third party resources to support the client. The client therefore, accepts the conditions of its use, including the privacy and data usage policies, as set out in the terms and conditions of the third party.

Sessions for Young People

We work with young people from 12 upwards with the explicit consent of their parent or legal guardian. Please refer to the ‘ Parent or Guardian Consent for ASW Services for a child or Young person’.

The Measure Yourself Medical Outcome Profile (MYMOP) tool

Prior to your first session and following your final session your Practitioner will complete a MYMOP form with you.  This will  help us better understand your needs and the changes you experience as a result of the sessions. This is a generic form which is widely used in complementary therapy services.

Included are questions relating to medication usage and your opinion on taking medication.  ASW Practitioners are not able to provide information or advice on this.  If you have any questions or concerns about your medication please consult your medical practitioner.

Your records will remain confidential and safe.


Payment of Services

  • This service is currently being offered for free at the point of delivery
  • As a social enterprise we also accept donations from those that can afford to contribute. Donate anonymously through this link DONATE

Cancellations and Missed Appointments

  • If you need to cancel or rearrange your session at least 24 hours notice is required wherever possible. Should your Practitioner need to re-arrange or cancel at least 24 hours notice will be given, where possible.
  • This service is free, however, we reserve the right to charge clients a £20 fee for sessions that are missed or cancelled/postponed with less than 24 hours’ notice.
  • Sufficient notice potentially allows someone else in need to use this time.

 Feedback and complaints

  • Your feedback is very important to us. On completion of your session(s) we will be sending an anonymous, short feedback form through SurveyMonkey
  • You can also give feedback, make comments or raise concerns by emailing or calling 07984115927
  • Any complaints will be investigated by our complaints officer and you will receive the response to our investigation in writing within 30 days.

If you have any questions or concerns regarding this charter, please contact us before proceeding with this service.

About us

At Absolute Specialists Wellbeing,  we don’t believe in a one-size-fits-all approach to self-improvement; each session is completely tailored to the person taking part.

Our method

Our therapeutic approach centres around a selection of clinically-proven psychological techniques. We provide a holistic wellbeing toolbox which is tailored to the individual.